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Hainan Airlines Website Review & Ratings + Hainan Airlines Coupons

Hainan Airlines: Products & Services

Hainan Airlines is the largest privately owned airline in the Peoples Republic of China. The airline also operates private charter services. The airline has a very straight forward operating policy that emphasizes customer support and services. The airline’s website provides a great layout to help consumers buy tickets, hotel bookings and car rentals. The website is well like and used by millions who fly with the airline.

Hainan Airlines: Company Background

The airline was formed as Hainan Province Airlines in 1989. The airline has its headquarters in Haikou, Hainan in China. The airline operates a frequent flyer program called Fortune Wings Club.  The airline was named as Hainan Airlines in 1992 and started services in 1993. The airline operates hubs at:

  • Haikou Meilan Airport
  • Beijing Capital Airport

In its 10 years of operations the airline has operated flights to 90 destinations with 113 airplanes. The airline strives to provide its customers the best of services and has been quite successful.

Hainan Airlines: Customer Feedback & Reviews

The airline enjoys a very positive feedback from its consumers and can be seen as C Tudehope writes “Took multiple domestic flights with HU in December from PEK to SHA and XIY on their 330 and 737-800 aircraft. All flights were pretty much on time (the latest was 5 mins late). Onboard catering was superb for a domestic flight with as much as I would expect on an international flight - and then they came to ask who wanted seconds! Inflight entertainment was provided on the 330 aircraft, which again, was of an international standard. The terminal in PEK which is solely used by HU is very pleasant and easy to use. The crew was very friendly and promptly answered any enquiries. The legroom was great (I'm 6'4" - so that's no easy feat) and in general, having done extensive travel, I would say this is the best domestic airline in China. No hesitations in flying with them again.”. Another T Impson writes “Hangzhou to Shenzhen on a 737-800. Plane was well maintained and the leg room excellent. The snack box served was ok for such a short flight. Departed and arrived on time and our luggage was out fairly quickly. English announcements could be made more clear but otherwise great staff. Hainan Airlines still seem to be a great choice when travelling locally in China as the price is good with good service and nice clean, comfortable planes.”.

The airline is very popular among passengers as it offer a very good quality of in-flight and ground services.

Hainan Airlines: Business Credibility & Trustworthiness

The airline is of a Chinese origin yet it has a presence in the US and is listed on the Better Business Bureau and enjoys the rating of A+. The airline has had 2 complaints closed against it in the last 3 years and 2 complaints closed in the last 12 months. The airline enjoys a fair amount of credibility and passengers can be assured of its credibility.

Hainan Airlines: Website Popularity & Google Ranking

Alexa gives the website a global ranking of 35,002 and a US ranking of 3,807. Google Page Rank gives the website a score of 7 out of a possible 10. Compete gives the website a rank of 171,195 and a unique monthly visitor average of 7,778. The website is ranked 2nd amongst its competition. The airline is quite popular and by looking at the stats, one can say the same about the website.

Hainan Airlines: Social Media Presence

The official FaceBook page of the airline has 741 likes and is used to promote the airline’s services and brand image. The airline uses the twitter account @HainanAirlines and has 3,453 followers and 255 tweets. The airline is committed to provide excellent quality of services to its customers and tries its best to exceed consumer expectation. The airline needs to further invest resources to make a greater impact on social media.  

Hainan Airlines: Website Security & Safety

Google Safe Browsing Diagnosis lists the website as safe and free from suspicion. The website does not harbor any viruses or malware. The website does not have any self installing software on its website. The website employs HTTPS and SSL security protocols to ensure consumer security. The website has very quick page loading times and ensures consumers get the best browsing experience.

Hainan Airlines: Pricing & Packages

The airline offers very good rates on sectors that it covers. Pricing depends on type of flight, date of flying and type of seating category selected. For example a round trip from Seattle, Washington to Beijing, China using the economy type of seating costs $859. The airline offers a decent amount of service and the prices are one of the cheapest among airlines serving the route.

Hainan Airlines: Shipping Rates & Policies

The airline issues e-tickets that require no shipping. The website hence does not display shipping rates or policies.

Hainan Airlines: Payment Methods Accepted

The company accepts payments through credit cards such as MasterCard, Visa, Amex and Discover. The company also accepts payment through visa debit cards. The company also accepts payment through PayPal to further facilitate its customers. The website provides a very secure web portal that has HTTPS and SSL security protocols in place. The website offers a decent payment portal and one can be assured of financial data security when using the services.

Hainan Airlines: Returns, Refunds & Exchange Policy

The airline offers a simple and effective policy to facilitate refunds. The airline requires customers to apply for refund online by completing the refund request application. Refunds are only processed during the validity period of the ticket. The process of refund seems to be quite good and one can be assured of a quick and efficient refund process when requested.

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